Shippo incident

Elevated error rate on ONTRAC Transaction API Service

Shippo experienced a minor incident on March 5, 2026 affecting OnTrac, lasting 1h 4m. The incident has been resolved; the full update timeline is below.

Started: Mar 05, 2026, 02:38 PM UTC
Resolved: Mar 05, 2026, 03:43 PM UTC
Duration: 1h 4m
Detected by Pingoru: Mar 05, 2026, 02:38 PM UTC

Affected components

OnTrac

Update timeline

investigating Mar 05, 2026, 02:38 PM UTC

We have detected an elevated error rate from ONTRAC Transaction API. Our team has contacted the carrier and we are monitoring the situation. During this time, Transaction updates may be delayed but will be sent once the carrier’s API is restored
identified Mar 05, 2026, 03:20 PM UTC

The issue affecting OnTrac transaction updates has been identified as a carrier-side system outage. The OnTrac Engineering Team is actively working to resolve the issue. We will provide further updates as they become available.
resolved Mar 05, 2026, 03:43 PM UTC

This incident has been resolved.