Shippo experienced a major incident on September 20, 2026 affecting UPS, lasting 4h 6m. The incident has been resolved; the full update timeline is below.
Affected components
UPS
Update timeline
- investigating Sep 20, 2026, 11:34 PM UTC
We are experiencing an interruption in UPS tracking events from the carrier. Our team has reached out to UPS and is actively monitoring the situation. During this time, tracking updates may be delayed but will be sent once the carrier's API is restored.
- investigating Sep 20, 2026, 11:37 PM UTC
We are continuing to investigate this issue.
- resolved Sep 21, 2026, 03:40 AM UTC
This incident has been resolved.