shipcloud had 13 outages in the last 2 years totaling 64h 38m of downtime — averaging 0.5 incidents per month.
There were 13 shipcloud outages since June 17, 2024 totaling 64h 38m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently observing limited availability of DHL Returns functionality and are actively investigating.
This incident has been resolved.
The DPD webservices are currently running into timeouts. We're monitoring the situation.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
The DHL CIG (Customer Integration Gateway) is responding with errors, DHL is already investigating and trying to resolve the issue. https://post-paket-deutschland.status.api.dhl.com/incidents/230797?lang=de
This incident has been resolved.
Due to problems with our cloud provider some carriers and services are currently unavailable. This also affects the usage of all shipcloud owned contracts. We are working hard on mitigating the problems and fixing the issue.
This incident has been resolved.
The API is partially responding with errors when creating shipment quotes or creating a shipment using shipcloud rates with carrier DPD. We have identified the cause of the problem and are working on a fix.
This incident has been resolved.
We are investigating reports of degraded performance.
We are continuing to investigate the issue. Shipments with the carrier UPS are currently running into errors
This incident has been resolved.
The GLS services are currently slow and/or running into timeouts.
This incident has been resolved.
The DHL Returns API is currently not available.
This incident has been resolved.
The DHL Shipping and Returns API currently shows unusually long response times.
We are continuing to work on a fix for this issue.
This incident has been resolved.