SheerID incident

Increased API latency

Minor Resolved View vendor source →

SheerID experienced a minor incident on April 13, 2026 affecting API and Student programs and 1 more component, lasting 3m. The incident has been resolved; the full update timeline is below.

Started
Apr 13, 2026, 02:06 PM UTC
Resolved
Apr 13, 2026, 02:10 PM UTC
Duration
3m
Detected by Pingoru
Apr 13, 2026, 02:06 PM UTC

Affected components

APIStudent programsMilitary programsFirst Responder programsFaculty programsMedical programs

Update timeline

  1. investigating Apr 13, 2026, 02:06 PM UTC

    We are investigating reports of increased API latency and will provide updates as we resolve the issue. Some customers may notice delays when submitting verification requests.

  2. resolved Apr 13, 2026, 02:10 PM UTC

    This incident has been resolved.