Resolved after 3 hours 16 minutes, affecting XpertOnline, on October 3, 2023.
Equifax has confirmed that the issue with ACRO is resolved and EMS is back to normal state. We are seeing orders to Equifax going through and pushing stuck orders through. We will continue to monitor this issue.
Affected components
Update timeline
- investigating Oct 03, 2023, 03:31 PM UTC
Equifax is investigating an issue with their ACRO response affecting credit pulls. Equifax has not yet released an ETA for resolution. We will continue monitor this situation and will push stuck orders through once Equifax has resolved their issue.
- identified Oct 03, 2023, 03:35 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 03, 2023, 03:53 PM UTC
Equifax has confirmed that the issue with ACRO is resolved and EMS is back to normal state. We are seeing orders to Equifax going through and pushing stuck orders through. We will continue to monitor this issue.
- resolved Oct 03, 2023, 06:48 PM UTC
Equifax orders have been processing as expected.
Your product runs on more than SharperLending
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services