Resolved after 3 hours 46 minutes, affecting XpertOnline, on March 17, 2025.
Sectigo errors appear to be concluded and no further reports of XOP having logon issues have been reported.
Affected components
Update timeline
- investigating Mar 17, 2025, 06:57 PM UTC
XOP is delivering the error "Unable to logon" when trying to log into XOP
- identified Mar 17, 2025, 07:01 PM UTC
Sectigo is having issues with their certificate validation servers. This is causing issues with the code signing certificate used within the XOP applications from being able to connect to XOP. We are watching this issue for resolution. PLEASE NOTE: we can confirm this login disruption is not affecting users accessing XOLX directly, or your clients accessing XOL. This issue is affecting only the XOP utility. All other components including XOLX and XOL are still fully functional.
- monitoring Mar 17, 2025, 07:01 PM UTC
Sectigo is still reporting errors intermittently. XOP appears to be functional, but we are continuing to monitor their status.
- monitoring Mar 17, 2025, 07:25 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 17, 2025, 07:32 PM UTC
Sectigo errors appear to be concluded and no further reports of XOP having logon issues have been reported.
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