Resolved after 11 minutes, affecting app.iz1.sharpen.cx, on November 4, 2026.
This issue has been resolved. Agents who are still showing Disconnected or having trouble placing or receiving calls should log out of Sharpen and log back in. If the issue continues after logging back in, please contact Sharpen Care.
Affected components
Update timeline
- investigating Nov 04, 2026, 06:58 PM UTC
We're investigating an issue affecting calling for some users. Agents may show Disconnected or be unable to place or receive calls. We'll provide an update as soon as we have more information.
- resolved Nov 04, 2026, 07:09 PM UTC
This issue has been resolved. Agents who are still showing Disconnected or having trouble placing or receiving calls should log out of Sharpen and log back in. If the issue continues after logging back in, please contact Sharpen Care.
Your product runs on more than SharpenCX
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services