Sharetribe incident

Search indexes contain stale data

Major Resolved View vendor source →

Sharetribe experienced a major incident on April 29, 2026, lasting 3h 20m. The incident has been resolved; the full update timeline is below.

Started
Apr 29, 2026, 11:10 AM UTC
Resolved
Apr 29, 2026, 02:30 PM UTC
Duration
3h 20m
Detected by Pingoru
Apr 29, 2026, 11:10 AM UTC

Update timeline

  1. resolved Apr 30, 2026, 06:46 AM UTC

    After the database maintenance performed today, our data indexing service did not properly recover, resulting in search indexes containing stale data for roughly 2.5 hours. In addition, due to an issue with the service's metric reporting, our monitoring system did not generate a timely alert. We are taking steps to prevent this from happening in the future.