Resolved after 1 hour 29 minutes, affecting Marketplace API and Integration API and 1 more, on October 3, 2026.
This incident has been resolved. The issue was caused by one of the servers going into an unhealthy state. The unhealthy server did not terminate automatically and thus traffic was still routed to it. We are investigating the root cause of the server becoming unhealthy and, more importantly, why it did not terminate automatically.
Affected components
Update timeline
- investigating Oct 03, 2026, 04:16 PM UTC
We are currently investigating an issue causing elevated error levels and latency
- investigating Oct 03, 2026, 04:22 PM UTC
We are continuing to investigate this issue.
- monitoring Oct 03, 2026, 04:40 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 03, 2026, 05:45 PM UTC
This incident has been resolved. The issue was caused by one of the servers going into an unhealthy state. The unhealthy server did not terminate automatically and thus traffic was still routed to it. We are investigating the root cause of the server becoming unhealthy and, more importantly, why it did not terminate automatically.
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