Sharetribe incident

Partial degradation in Sharetribe subscription management and customer support system

Minor Resolved View vendor source →

Sharetribe experienced a minor incident on October 20, 2025, lasting 19h 36m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 10:14 AM UTC
Resolved
Oct 21, 2025, 05:50 AM UTC
Duration
19h 36m
Detected by Pingoru
Oct 20, 2025, 10:14 AM UTC

Update timeline

  1. monitoring Oct 20, 2025, 10:14 AM UTC

    There is ongoing incident in Amazon Web Services US East 1 region. While Sharetribe own services are not hosted there and are not directly affected, some 3rd party integrations may be affected, including Chargebee (our Sharetribe subscription management service) and Intercom (customer support platform). For details on the status of those services, see: * Chargebee - https://status.chargebee.com/ * Intercom - https://www.intercomstatus.com/

  2. resolved Oct 21, 2025, 05:50 AM UTC

    This incident has been resolved.