Sharetribe incident
Partial degradation in Sharetribe subscription management and customer support system
Resolved after 19 hours 36 minutes, on October 20, 2025.
There is ongoing incident in Amazon Web Services US East 1 region. While Sharetribe own services are not hosted there and are not directly affected, some 3rd party integrations may be affected, including Chargebee (our Sharetribe subscription management service) and Intercom (customer support platform). For details on the status of those services, see: * Chargebee - https://status.chargebee.com/ * Intercom - https://www.intercomstatus.com/
Update timeline
- monitoring Oct 20, 2025, 10:14 AM UTC
There is ongoing incident in Amazon Web Services US East 1 region. While Sharetribe own services are not hosted there and are not directly affected, some 3rd party integrations may be affected, including Chargebee (our Sharetribe subscription management service) and Intercom (customer support platform). For details on the status of those services, see: * Chargebee - https://status.chargebee.com/ * Intercom - https://www.intercomstatus.com/
- resolved Oct 21, 2025, 05:50 AM UTC
This incident has been resolved.
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