Sharetribe incident

Background job processing delay

Resolved after 6 hours 1 minute, affecting Marketplace API, on March 15, 2021.

resolved Mar 15, 2021, 02:06 PM UTC

Email delivery has normalized. We will continue monitoring but we consider this incident resolved.

Started
Mar 15, 2021, 08:04 AM UTC
Resolved
Mar 15, 2021, 02:06 PM UTC
Duration
6h 1m
Detected by Pingoru
Mar 15, 2021, 08:04 AM UTC

Affected components

Marketplace API

Update timeline

  1. identified Mar 15, 2021, 08:04 AM UTC

    Because of unusually high volume of outgoing emails we have a delay processing all background jobs. These include email sending and automatic transitions in a transaction process. We are working on resolving the issue.

  2. identified Mar 15, 2021, 11:22 AM UTC

    We've resolved the major bottleneck and are processing remaining jobs as fast as possible.

  3. monitoring Mar 15, 2021, 01:16 PM UTC

    Background jobs have been processed. There may still be delays in some email delivery due to temporary restrictions in receiving email providers.

  4. resolved Mar 15, 2021, 02:06 PM UTC

    Email delivery has normalized. We will continue monitoring but we consider this incident resolved.

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