Sharetribe incident

Delayed processing of background jobs

Resolved after 28 minutes, affecting Marketplace API and Integration API, on January 27, 2022.

resolved Jan 27, 2022, 08:42 AM UTC

The issue is now resolved. We've updated our monitoring to catch such incidents early.

Started
Jan 27, 2022, 08:13 AM UTC
Resolved
Jan 27, 2022, 08:42 AM UTC
Duration
28m
Detected by Pingoru
Jan 27, 2022, 08:13 AM UTC

Affected components

Marketplace APIIntegration API

Update timeline

  1. investigating Jan 27, 2022, 08:13 AM UTC

    The processing of background jobs is impaired and we're working through a backlog of jobs. Activities such as sending emails and automatic transaction transitions are affected.

  2. monitoring Jan 27, 2022, 08:30 AM UTC

    We have identified the issue and the backlog of jobs is processed. We are monitoring to confirm and working on fixing a blind spot in our monitoring that prevented us from noticing the issue in a timely manner.

  3. resolved Jan 27, 2022, 08:42 AM UTC

    The issue is now resolved. We've updated our monitoring to catch such incidents early.

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