Sharetribe incident
Markertplace APIs and Integration APIs are unresponsive
Resolved after 3 hours 32 minutes, affecting Marketplace API and Integration API and 1 more, on December 29, 2023.
Today, Friday 29th Dec at 4:20 UTC - 5:22 UTC we had a major system wide outage, affecting all the APIs, Console and CLI. At 5:22 UTC the system became partially operational. At 5:34 the system because fully operational. At 4:21 UTC our team was alerted and started immediate investigation. We identified a memory issue in our main database and after identifying it, the issue was resolved. To prevent this happening in the future, we took actions and allocated more resources to our database instances. In addition, we will continue investigating the root cause and we will implement additional alert system to identify the issue quicker in the future.
Affected components
Update timeline
- investigating Dec 29, 2023, 04:39 AM UTC
We are currently investigating an issue with Marketplace API and Integration APIs being unresponsive.
- monitoring Dec 29, 2023, 05:29 AM UTC
The APIs are up and running again; we will continue investigating the root cause and monitoring the system.
- monitoring Dec 29, 2023, 05:30 AM UTC
We are continuing to monitor for any further issues.
- monitoring Dec 29, 2023, 06:05 AM UTC
We are continuing to monitor for any further issues.
- resolved Dec 29, 2023, 08:11 AM UTC
This incident has been resolved.
- postmortem Dec 29, 2023, 08:11 AM UTC
Today, Friday 29th Dec at 4:20 UTC - 5:22 UTC we had a major system wide outage, affecting all the APIs, Console and CLI. At 5:22 UTC the system became partially operational. At 5:34 the system because fully operational. At 4:21 UTC our team was alerted and started immediate investigation. We identified a memory issue in our main database and after identifying it, the issue was resolved. To prevent this happening in the future, we took actions and allocated more resources to our database instances. In addition, we will continue investigating the root cause and we will implement additional alert system to identify the issue quicker in the future.
Your product runs on more than Sharetribe
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services