Sharetribe incident

Elevated API error rates

Resolved after 6 hours 53 minutes, affecting Marketplace API and Integration API and 1 more, on August 1, 2024.

monitoring Aug 01, 2024, 12:31 PM UTC

We rolled back some recent changes, which we suspect caused the issue. All systems are operating normally. We will keep monitoring the situation.

Started
Aug 01, 2024, 11:51 AM UTC
Resolved
Aug 01, 2024, 06:45 PM UTC
Duration
6h 53m
Detected by Pingoru
Aug 01, 2024, 11:51 AM UTC

Affected components

Marketplace APIIntegration APIAuthentication APIConsole

Update timeline

  1. investigating Aug 01, 2024, 11:51 AM UTC

    We are seeing elevated error rates in API responses. We are investigating the issue.

  2. investigating Aug 01, 2024, 12:04 PM UTC

    Increased delay in processing background jobs

  3. monitoring Aug 01, 2024, 12:31 PM UTC

    We rolled back some recent changes, which we suspect caused the issue. All systems are operating normally. We will keep monitoring the situation.

  4. resolved Aug 01, 2024, 06:45 PM UTC

    This incident has been resolved.

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