Shakepay incident

SMS Delivery Issues Affecting Sign-In and Sign-Up

Shakepay experienced a minor incident on October 3, 2025 affecting Authentication, lasting 30m. The incident has been resolved; the full update timeline is below.

Started: Oct 03, 2025, 03:29 PM UTC
Resolved: Oct 03, 2025, 04:00 PM UTC
Duration: 30m
Detected by Pingoru: Oct 03, 2025, 03:29 PM UTC

Affected components

Authentication

Update timeline

identified Oct 03, 2025, 03:29 PM UTC

We are currently experiencing issues with SMS delivery through our short code provider. This is affecting both mobile app and web sign-in/sign-up flows, as verification codes may be delayed or not delivered. If you’re unable to receive the verification code via SMS, please use the “Call Me” option to receive your code through an automated voice call.
resolved Oct 03, 2025, 04:00 PM UTC

This incident has been resolved.