Sevalla incident

Investigating Service Disruption

Resolved after 3 hours 23 minutes, affecting Applications and Databases, on December 20, 2025.

resolved Dec 20, 2025, 11:33 AM UTC

Our monitoring systems are showing healthy signals, and we have confirmed that all services are fully operational. We are now marking this incident as resolved.

Started
Dec 20, 2025, 08:10 AM UTC
Resolved
Dec 20, 2025, 11:33 AM UTC
Duration
3h 23m
Detected by Pingoru
Dec 20, 2025, 08:10 AM UTC

Affected components

ApplicationsDatabases

Update timeline

  1. investigating Dec 20, 2025, 08:10 AM UTC

    We are currently investigating reports of service interruptions affecting applications and databases. Users may experience timeouts, error messages, or an inability to access the applications/databases.

  2. investigating Dec 20, 2025, 08:25 AM UTC

    We are continuing to investigate the root cause. Please be aware that service availability may be intermittent (coming online and going offline repeatedly).

  3. investigating Dec 20, 2025, 08:45 AM UTC

    We are continuing to investigate the root cause of the service interruption. Our team is trying to identify the issue.

  4. investigating Dec 20, 2025, 09:20 AM UTC

    We are continuing to investigate the root cause of the service interruption. Our team is trying to identify the issue.

  5. identified Dec 20, 2025, 09:56 AM UTC

    We have identified the root cause of the service disruption affecting. Our team is currently working on implementing a solution to restore full service.

  6. identified Dec 20, 2025, 10:23 AM UTC

    We are continuing our efforts to implement a solution for the identified issue.

  7. monitoring Dec 20, 2025, 11:09 AM UTC

    We have deployed a solution to address the issue, and early metrics indicate that services are recovering. The team will remain in a monitoring state to verify that stability holds and no regressions occur.

  8. resolved Dec 20, 2025, 11:33 AM UTC

    Our monitoring systems are showing healthy signals, and we have confirmed that all services are fully operational. We are now marking this incident as resolved.

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