Setu incident
UPI - Degraded performance
Setu experienced a minor incident on May 8, 2026 affecting UPI - Merchant Acquiring (AXIS), lasting 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 08, 2026, 08:29 PM UTC
Dear Customer, We want to inform you that our UPI platform is currently experiencing service degradation affecting both reliability and performance. We understand the inconvenience this may cause and actively investigating and working to restore normal operations as quickly as possible. **Current Issues:** * Slower response times – successful requests may take longer than usual If you need any assistance, please feel free to reach out to us [here](https://setu.co/support/). Our support team is here to help. We truly appreciate your understanding and patience during this time and value your continued trust in us. Warm regards, Team Setu
- resolved May 08, 2026, 09:04 PM UTC
Dear Customer, We are pleased to inform you that the performance issue affecting our API service has been resolved. We apologize for any inconvenience this may have caused and thank you for your patience and understanding. Our services have returned to normal and are now functioning as expected, with the standard success rate restored. If you have any questions or need further assistance, please feel free to reach out to us [here](https://setu.co/support/). Thank you for your understanding and continued support. Sincerely, Team Setu