Setu incident
Data Gateway - BAV outage
Setu experienced a major incident on May 7, 2026 affecting BAV, lasting 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 07, 2026, 07:01 PM UTC
Dear Customer, We want to inform you that our BAV services are currently facing intermittent outages due to issues at our upstream provider’s end. We understand the inconvenience this may cause and are working closely with our partner to resolve the issue as quickly as possible. If you need any assistance, please feel free to reach out to us [here](https://setu.co/support/). Our support team is here to help. We truly appreciate your understanding and patience during this time and value your continued trust in us. Warm regards, Team Setu
- resolved May 07, 2026, 07:06 PM UTC
Dear Customer, We are pleased to inform you that the performance issue affecting our API service has been resolved. We apologize for any inconvenience this may have caused and thank you for your patience and understanding. Our services have returned to normal and are now functioning as expected, with the standard success rate restored. If you have any questions or need further assistance, please feel free to reach out to us [here](https://setu.co/support/). Thank you for your understanding and continued support. Sincerely, Team Setu