RPD Degraded Performance

Update timeline

1. investigating May 03, 2026, 04:37 PM UTC

   Dear Customer, Hope you are doing well and keeping safe. At Setu, we are dedicated to delivering top-notch services by consistently enhancing our systems and processes. We wish to inform you that our services for RPD have been experiencing a degradation in success rates. These are intermittent issues observed at our upstream provider's end. Should you require any support or have any questions, please don't hesitate to contact us [here](https://setu.co/support/). Our support team is ready to assist you in any way they can. We genuinely appreciate your understanding and patience while we resolve this matter, and we are immensely grateful for your continued trust in our services. Rest assured, we are actively working with our partner provider to resolve this issue and will provide updates as soon as possible. Regards, Team Setu

2. resolved May 03, 2026, 04:42 PM UTC

   Dear Customer, We are pleased to inform you that the performance issue affecting our API service has been resolved. We apologize for any inconvenience this may have caused and thank you for your patience and understanding. Our services have returned to normal and are now functioning as expected, with the standard success rate restored. If you have any questions or need further assistance, please feel free to reach out to us [here](https://setu.co/support/). Thank you for your understanding and continued support. Sincerely, Team Setu