ServiceTitan experienced a major incident on April 1, 2024 affecting Office, lasting 1h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 01, 2024, 03:37 PM UTC
We are currently experiencing issues with degraded performance on a subset of our platform, so a small number of ServiceTitan users may experience issues navigating ServiceTitan. We are currently investigating the cause and scope of this issue. We will update the status page here as soon as more information becomes available. Thank you for your patience!
- identified Apr 01, 2024, 04:15 PM UTC
A small number of ServiceTitan users may be continuing to experience issues navigating ServiceTitan. Our engineers have identified the cause and are working on a resolution. We will update the status page here as soon as more information becomes available. Thank you for your patience!
- monitoring Apr 01, 2024, 05:01 PM UTC
Our engineers have fixed the underlying cause of degraded performance and are currently monitoring for further issues. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience!
- resolved Apr 01, 2024, 05:18 PM UTC
This incident has been resolved.