ServiceTitan experienced a major incident on April 8, 2024 affecting Schedule Engine, lasting 1h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Schedule Engine
Update timeline
- investigating Apr 08, 2024, 09:14 PM UTC
We are currently experiencing issues with Schedule Engine, so some users may be unable to book jobs for ServiceTitan via Scheduling Pro, and ServiceChannel integration functions may not work. Our engineers are currently investigating the cause, as it is stemming from our performance issues. We will update the status page here as soon as more information becomes available. Thank you for your patience!
- monitoring Apr 08, 2024, 11:10 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 08, 2024, 11:12 PM UTC
This incident has been resolved.