ServiceTitan experienced a critical incident on April 8, 2024 affecting Office, lasting 8h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 08, 2024, 02:52 PM UTC
We are currently experiencing performance issues, so ServiceTitan users may encounter slowness and/or be unable to access ServiceTitan. Our engineers are currently investigating the cause. We will update the status page here as soon as more information becomes available. Thank you for your patience!
- investigating Apr 08, 2024, 03:34 PM UTC
We are continuing to investigate this issue.
- investigating Apr 08, 2024, 03:59 PM UTC
We are continuing to investigate this issue.
- monitoring Apr 08, 2024, 04:16 PM UTC
Regarding the recent performance issues, our engineers believe that they have fixed the underlying cause and are currently monitoring for further issues. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience!
- investigating Apr 08, 2024, 05:10 PM UTC
We are currently investigating this issue.
- investigating Apr 08, 2024, 05:42 PM UTC
We are continuing to investigate this issue.
- investigating Apr 08, 2024, 06:24 PM UTC
We are continuing to investigate this issue.
- investigating Apr 08, 2024, 07:29 PM UTC
We are continuing to investigate this issue.
- investigating Apr 08, 2024, 08:34 PM UTC
We are continuing to investigate this issue.
- investigating Apr 08, 2024, 08:55 PM UTC
Regarding our performance issues, ServiceTitan users may be encountering issues with our dashboard and reporting tabs, but other tabs and features are working as intended. Our engineers are currently investigating the cause. We will update the status page here as soon as more information becomes available. Thank you for your patience!
- monitoring Apr 08, 2024, 10:21 PM UTC
Regarding the recent performance issues, our engineers believe that they have fixed the underlying cause and are currently monitoring for further issues. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience!
- resolved Apr 08, 2024, 11:33 PM UTC
This incident has been resolved.