ServiceTitan incident

Intermittent Performance Issues

Minor Resolved View vendor source →

ServiceTitan experienced a minor incident on December 13, 2024 affecting Office, lasting 6h 35m. The incident has been resolved; the full update timeline is below.

Started
Dec 13, 2024, 02:00 PM UTC
Resolved
Dec 13, 2024, 08:36 PM UTC
Duration
6h 35m
Detected by Pingoru
Dec 13, 2024, 02:00 PM UTC

Affected components

Office

Update timeline

  1. investigating Dec 13, 2024, 04:07 PM UTC

    We have been experiencing intermittent performance issues in which users may encounter "Action Cancelled" or 503 errors. Our engineers are currently working on steps towards resolution. In the meantime, please try refreshing the page once an error is encountered. We will update the status page here as soon as more information becomes available. Thank you for your patience!

  2. monitoring Dec 13, 2024, 07:44 PM UTC

    Our engineers believe that they have fixed the underlying cause and are currently monitoring for further issues. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience!

  3. resolved Dec 13, 2024, 08:36 PM UTC

    This incident has been resolved.