ServiceTitan experienced a critical incident on September 26, 2024 affecting Office and Mobile App, lasting 6h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 26, 2024, 02:01 PM UTC
We are currently experiencing some performance issues, in which ServiceTitan users may be receiving 500 errors and be unable to perform multiple actions. Our engineers are currently investigating the cause. We will update the status page here as soon as more information becomes available. Thank you for your patience!
- investigating Sep 26, 2024, 03:55 PM UTC
We are seeing improvements on both the Office side and Mobile App, but the ability to use forms will not be functional. Our engineers are continuing to investigate and work on a full resolution.
- monitoring Sep 26, 2024, 05:10 PM UTC
Regarding our performance issues on Office and Mobile, our engineers believe that they have fixed the underlying cause and are currently monitoring for further issues. Forms functionality is back as well. Thank you for your patience!
- resolved Sep 26, 2024, 08:41 PM UTC
This incident has been resolved.