ServiceTitan experienced a major incident on October 8, 2024 affecting Telephony Platform: Inbound Calling, lasting 5h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 08, 2024, 07:19 PM UTC
We are currently experiencing issues with our phone integration, so Phones Pro users may be unable to make or receive calls. We are currently investigating the cause and scope of this issue. We will update the status page here as soon as more information becomes available. Thank you for your patience!
- investigating Oct 08, 2024, 07:30 PM UTC
We are currently experiencing issues with our phone integration, so Phones Pro users may be unable to make or receive calls. We are currently investigating the cause and scope of this issue. For details on how to use our call continuity feature, please see: https://help.servicetitan.com/how-to/how-to-phones-pro-dialpad-outage-procedure If you are unable to access these settings, please contact support.
- monitoring Oct 08, 2024, 08:02 PM UTC
Regarding the recent issues with Phones Pro, our vendor has stated that traffic has returned to normal, and they are currently monitoring for further issues. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience!
- identified Oct 08, 2024, 08:26 PM UTC
We are currently experiencing issues with our phone integration, so Phones Pro users may be unable to make or receive calls. We are currently investigating the cause and scope of this issue. For details on how to use our call continuity feature, please see: https://help.servicetitan.com/how-to/how-to-phones-pro-dialpad-outage-procedure If you are unable to access these settings, please contact support.
- monitoring Oct 08, 2024, 09:58 PM UTC
Regarding the recent issues with Phones Pro, our vendor has stated that traffic has returned to normal, and they are currently monitoring for further issues. You may follow these steps to disable the call continuity feature https://help.servicetitan.com/how-to/how-to-phones-pro-dialpad-outage-procedure#disable-the-continuity-number We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience!
- resolved Oct 09, 2024, 12:33 AM UTC
This incident has been resolved.