ServiceTitan incident

Contact Center Pro - Some users may encounter degraded call functionality

Major Resolved View vendor source →

ServiceTitan experienced a major incident on May 14, 2025 affecting Other, lasting 7h 36m. The incident has been resolved; the full update timeline is below.

Started
May 14, 2025, 08:42 PM UTC
Resolved
May 15, 2025, 04:19 AM UTC
Duration
7h 36m
Detected by Pingoru
May 14, 2025, 08:42 PM UTC

Affected components

Other

Update timeline

  1. investigating May 14, 2025, 08:42 PM UTC

    We are currently experiencing issues with Contact Center Pro, so some CCPro users may be unable to receive calls, and workflows may be missing. Our engineers are currently investigating the cause. We will update the status page here as soon as more information becomes available. Thank you for your patience!

  2. identified May 14, 2025, 09:02 PM UTC

    Our engineers have identified the cause and are working on a resolution. We will update the status page here as soon as more information becomes available. Thank you for your patience!

  3. monitoring May 14, 2025, 09:39 PM UTC

    Our engineers believe that they have fixed the underlying cause and are currently monitoring for further issues. Thank you for your patience!

  4. resolved May 15, 2025, 04:19 AM UTC

    This incident has been resolved.