ServiceChannel experienced a major incident on May 1, 2023 affecting Login and Authentication and 1 more component, lasting 57m. The incident has been resolved; the full update timeline is below.
Affected components
LoginAuthenticationAnalytics DashboardDashboardWork Order ManagerWorkForceProposal ManagerInvoice ManagerUniversal ConnectorAsset Manager
Update timeline
- investigating May 01, 2023, 09:28 PM UTC
We are actively investigating degraded system performance. An update will be provided shortly. Thank you for your patience.
- monitoring May 01, 2023, 09:56 PM UTC
System stability has been restored and services are functioning normally. We will continue to monitor closely for any further issues.
- resolved May 01, 2023, 10:26 PM UTC
This incident has been resolved. All services are working as expected.