ServiceChannel incident

ServiceChannel System Performance Degradation

Critical Resolved View vendor source →

ServiceChannel experienced a critical incident on May 8, 2023 affecting Work Order Manager, lasting 44m. The incident has been resolved; the full update timeline is below.

Started
May 08, 2023, 03:17 PM UTC
Resolved
May 08, 2023, 04:01 PM UTC
Duration
44m
Detected by Pingoru
May 08, 2023, 03:17 PM UTC

Affected components

Work Order Manager

Update timeline

  1. investigating May 08, 2023, 03:17 PM UTC

    We are actively investigating degraded system performance. An update will be provided shortly. Thank you for your patience.

  2. monitoring May 08, 2023, 03:44 PM UTC

    System stability has been restored and services are functioning normally. We will continue to monitor closely for any further issues.

  3. resolved May 08, 2023, 04:01 PM UTC

    This incident has been resolved. All services are working as expected.