ServiceChannel experienced a minor incident on June 12, 2023 affecting Work Order Manager, lasting 2h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Work Order Manager
Update timeline
- investigating Jun 12, 2023, 03:16 PM UTC
We are actively investigating degraded system performance. An update will be provided shortly. Thank you for your patience.
- monitoring Jun 12, 2023, 04:57 PM UTC
System stability has been restored and services are functioning normally. We will continue to monitor closely for any further issues.
- resolved Jun 12, 2023, 05:35 PM UTC
This incident has been resolved. All services are working as expected.
- postmortem Jul 11, 2023, 03:07 PM UTC
Please see the general postmortem at [https://status.servicechannel.com/incidents/cvp26brsbwl8](https://status.servicechannel.com/incidents/cvp26brsbwl8) for a comprehensive description of work to remediate platform performance issues.