ServiceChannel experienced a major incident on July 18, 2024 affecting Supply Manager, lasting 3h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Supply Manager
Update timeline
- identified Jul 18, 2024, 11:43 PM UTC
We are currently dealing with a temporary disruption in our third-party Supply Manager service. At the moment, you may notice that the Supply Manager is not functioning as it should. The issue has been reported to their team, and they are actively investigating to pinpoint the cause.
- monitoring Jul 19, 2024, 02:59 AM UTC
A fix has been implemented by our third party provider. We are monitoring the results to ensure there are no further issues.
- resolved Jul 19, 2024, 03:08 AM UTC
This incident has been resolved. All services are working as expected.