ServiceChannel incident

Service channel System Performance Degradation

Major Resolved View vendor source →

ServiceChannel experienced a major incident on September 30, 2024 affecting Login and Fixxbook and 1 more component, lasting 58m. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2024, 08:06 PM UTC
Resolved
Sep 30, 2024, 09:05 PM UTC
Duration
58m
Detected by Pingoru
Sep 30, 2024, 08:06 PM UTC

Affected components

LoginFixxbookLoginDashboardWork Order ManagerWork Order ManagerProposal ManagerProposal ManagerInvoice ManagerInvoice Manager

Update timeline

  1. investigating Sep 30, 2024, 08:06 PM UTC

    We are actively investigating degraded system performance. An update will be provided shortly. Thank you for your patience.

  2. monitoring Sep 30, 2024, 08:37 PM UTC

    We have restored functionality to impacted services, we are monitoring the results to ensure there are no further issues.

  3. resolved Sep 30, 2024, 09:05 PM UTC

    This incident has been resolved. All services are working as expected.