ServiceChannel incident

ServiceChannel System Degradation

Resolved after 2 hours 18 minutes, affecting Work Order Manager, on June 12, 2023.

postmortem Jul 11, 2023, 03:07 PM UTC

Please see the general postmortem at [https://status.servicechannel.com/incidents/cvp26brsbwl8](https://status.servicechannel.com/incidents/cvp26brsbwl8) for a comprehensive description of work to remediate platform performance issues.

Started
Jun 12, 2023, 03:16 PM UTC
Resolved
Jun 12, 2023, 05:35 PM UTC
Duration
2h 18m
Detected by Pingoru
Jun 12, 2023, 03:16 PM UTC

Affected components

Work Order Manager

Update timeline

  1. investigating Jun 12, 2023, 03:16 PM UTC

    We are actively investigating degraded system performance. An update will be provided shortly. Thank you for your patience.

  2. monitoring Jun 12, 2023, 04:57 PM UTC

    System stability has been restored and services are functioning normally. We will continue to monitor closely for any further issues.

  3. resolved Jun 12, 2023, 05:35 PM UTC

    This incident has been resolved. All services are working as expected.

  4. postmortem Jul 11, 2023, 03:07 PM UTC

    Please see the general postmortem at [https://status.servicechannel.com/incidents/cvp26brsbwl8](https://status.servicechannel.com/incidents/cvp26brsbwl8) for a comprehensive description of work to remediate platform performance issues.

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