ServiceChannel System Performance Degradation

Update timeline

1. investigating Jun 16, 2023, 01:21 PM UTC

   We are actively investigating degraded system performance. An update will be provided shortly. Thank you for your patience.

2. investigating Jun 16, 2023, 02:47 PM UTC

   We are aware of and addressing an issue affecting the ServiceChannel platform. We will provide an update shortly.

3. identified Jun 16, 2023, 03:01 PM UTC

   Our cloud service provider is currently experiencing a widespread network outage, which is causing issues on our platform. We're working with them to restore services as quickly as possible.

4. monitoring Jun 16, 2023, 04:09 PM UTC

   Though our Cloud hosting partner continues to experience network connectivity issues, the mitigations we have put in place are working and system performance has returned to normal. We will continue to monitor while our hosting partner brings their network issue to a complete remediation. We apologize for the inconvenience and appreciate your patience through this incident.

5. resolved Jun 16, 2023, 04:52 PM UTC

   This incident has been resolved. All services are working as expected. Again, we apologize for any inconvenience and will continue to monitor to ensure any future issues are dispatched quickly.

6. postmortem Jul 11, 2023, 03:09 PM UTC

   Please see the general postmortem at [https://status.servicechannel.com/incidents/cvp26brsbwl8](https://status.servicechannel.com/incidents/cvp26brsbwl8) for a comprehensive description of work to remediate platform performance issues.