Resolved after 3 hours 21 minutes, affecting SC Provider and Asset Manager and 1 more, on March 31, 2025.
A fix has been implemented, and we are monitoring the issue; the IVR should now be working
Affected components
Update timeline
- investigating Mar 31, 2025, 04:24 PM UTC
The ServiceChannel SRE team is currently investigating an issue affecting the IVR. We will provide an ETA shortly. Thank you for your patience.
- investigating Mar 31, 2025, 04:36 PM UTC
We're seeing that that only IVR is impacted by this Twilio outage. The workaround is using the mobile app to check in/out. We're monitoring the situation closely.
- investigating Mar 31, 2025, 04:36 PM UTC
We are continuing to investigate this issue.
- identified Mar 31, 2025, 04:36 PM UTC
The issue has been identified and a fix is being implemented.
- identified Mar 31, 2025, 04:43 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Mar 31, 2025, 04:45 PM UTC
A fix has been implemented, and we are monitoring the issue; the IVR should now be working
- resolved Mar 31, 2025, 07:45 PM UTC
This incident has been resolved.
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