Resolved after 2 hours 19 minutes, affecting Admin System - admin.servicefusion.com and Worker App and 1 more, on September 28, 2022.
A fix has been implemented and we are monitoring the results.
Affected components
Admin System - admin.servicefusion.comWorker Appvip1, vip2 and other *.totalfsm.com domainsQuickBooks Desktop IntegrationQuickBooks Online IntegrationCustomer Web Portal & Customer AppsAPI (beta)FusionPayServiceCall.ai
Update timeline
- investigating Sep 28, 2022, 02:27 PM UTC
We are currently investigating reports of errors when saving new estimates and jobs, preventing the creation of these two elements.
- identified Sep 28, 2022, 03:04 PM UTC
Service Fusion will be inaccessible for a brief period of time to correct the internal system error you are receiving. We expect this issue to be resolved shortly.
- monitoring Sep 28, 2022, 03:22 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 28, 2022, 04:47 PM UTC
This incident has been resolved.
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