Service Fusion incident

System Inaccessibility

Resolved after 3 hours 13 minutes, affecting Admin System - admin.servicefusion.com and Worker App and 1 more, on April 28, 2023.

monitoring Apr 28, 2023, 05:05 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Apr 28, 2023, 04:24 PM UTC
Resolved
Apr 28, 2023, 07:37 PM UTC
Duration
3h 13m
Detected by Pingoru
Apr 28, 2023, 04:24 PM UTC

Affected components

Admin System - admin.servicefusion.comWorker Appvip1, vip2 and other *.totalfsm.com domainsQuickBooks Desktop IntegrationQuickBooks Online IntegrationCustomer Web Portal & Customer AppsAPI (beta)FusionPayServiceCall.ai

Update timeline

  1. investigating Apr 28, 2023, 04:24 PM UTC

    We are currently investigating reports of system inaccessibility.

  2. monitoring Apr 28, 2023, 05:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 28, 2023, 07:37 PM UTC

    This incident has been resolved.

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