Servers.com experienced a critical incident on August 7, 2026 affecting Power system and Cooling system (NYC1), lasting 2d 9h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 07, 2026, 11:01 PM UTC
The data center has detected a power disturbance in the listed location. There is no impact on customer equipment. However, power redundancy in the data center is currently reduced. Currently, the data center engineers are diagnosing the source of the issue. We will update the status as soon as we get more information. Back to current status Status History Subscribe to receive status updates via RSS RSS Feed Close Subscribe to receive status updates in Slack Slack channel ID Find the channel ID: Select the channel in your Slack workspace. The channel ID is displayed in the browser URL. Example: https://app.slack.com/client/T04SJBK1C/ C03SKGJ1P Email address Close Manage Subscription Manage Existing Subscription Create New Subscription Servers.com by Nexcess | Privacy | Legal
- investigating Aug 07, 2026, 11:01 PM UTC
The data center has detected a power disturbance in the listed location. The power feed load has been switched to the generator. Currently, the data center engineers are diagnosing the source of the issue. We will update the status as soon as we get more information.
- resolved Aug 10, 2026, 08:55 AM UTC
The data center engineers have completed the recovery work. Operational redundancy was reduced due to a utility power feed being out of service. All systems are operating normally now. If you have any questions, please submit a request to our support team.