Servers Australia experienced a major incident on October 1, 2024 affecting Equinix SY3, lasting 3h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Equinix SY3
Update timeline
- investigating Oct 01, 2024, 03:06 AM UTC
We are investigating reports of the switch located at SY3 Rack 1009 went offline, causing a disruption in the network services for the connected devices/users. The issue was identified when automated monitoring systems indicated a loss of connectivity. We will provide further updates within 30 minutes.
- monitoring Oct 01, 2024, 03:16 AM UTC
We have identified the issue and implementing a fix, will continue to monitor the Edge switch ES-6-1009-P1 for further issues.
- resolved Oct 01, 2024, 06:22 AM UTC
This incident has been resolved.