Servers Australia experienced a major incident on October 10, 2024 affecting Cloud Servers, lasting 3h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 10, 2024, 10:32 AM UTC
Our monitoring has alerted us to a loss of connectivity affecting several Virtual Data Centre environments. Our engineers are currently investigating and we will provide further updates as information becomes available.
- monitoring Oct 10, 2024, 11:03 AM UTC
Our engineers identified an issue with the VDC (Virtual Data Centre) core routing after a large volume of traffic entered the network. The SY4 side of the VDC router was restarted and routing returned to normal. We are currently monitoring network traffic and the VDC core to ensure traffic remains normal. If you still have issues, please raise a case in the MySAU Portal or call our support team on 1300 788 862.
- resolved Oct 10, 2024, 01:45 PM UTC
This incident has been resolved.