Servers Australia incident

Virtual Data Center (VDC) - Forced Edge Failover

Minor Resolved View vendor source →

Servers Australia experienced a minor incident on October 22, 2024 affecting Virtual Data Centre (VDC), lasting 35m. The incident has been resolved; the full update timeline is below.

Started
Oct 22, 2024, 11:42 AM UTC
Resolved
Oct 22, 2024, 12:17 PM UTC
Duration
35m
Detected by Pingoru
Oct 22, 2024, 11:42 AM UTC

Affected components

Virtual Data Centre (VDC)

Update timeline

  1. identified Oct 22, 2024, 11:42 AM UTC

    Our team have discovered routing issues for some customers on the platform who are traversing through the SY3 side of the VDC Platform. After investigations, we need to put the SY3 edge into maintenance mode and restart the edge. Customers should not see any impact of this preventative work.

  2. monitoring Oct 22, 2024, 11:53 AM UTC

    These works have now been completed. We saw only a 3-second pause in traffic, no packet loss and have confirmed routing has returned to normal. We will monitor this for the next 30 minutes before resolving this status.

  3. resolved Oct 22, 2024, 12:17 PM UTC

    Traffic remains stable and our engineers have confirmed this is resolved.