Servers Australia incident
Connectivity Issues - Cloud Infrastructure
Servers Australia experienced a minor incident on November 5, 2024 affecting Private Cloud and Virtual Data Centre (VDC), lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 05, 2024, 06:23 AM UTC
We are aware of connectivity issues affecting a small amount of customers on our Cloud services potentially relating to a node problem. Engineers are presently reviewing and working to get these customers back online as soon as possible. We appreciate your patience
- identified Nov 05, 2024, 08:14 AM UTC
Our engineering team has identified and isolated the issue to a small subset of nodes. They are actively working with affected clients to resolve any remaining issues. If you continue to experience connectivity issues, please reach out to our support team for assistance.
- monitoring Nov 05, 2024, 08:29 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 06, 2024, 07:14 AM UTC
This incident has been resolved.