Servers Australia incident

SMS Two-Factor Authentication Offline

Notice Resolved View vendor source →

Servers Australia experienced a notice incident on November 7, 2024 affecting MySAU Customer Portal, lasting 3h 11m. The incident has been resolved; the full update timeline is below.

Started
Nov 07, 2024, 04:11 AM UTC
Resolved
Nov 07, 2024, 07:22 AM UTC
Duration
3h 11m
Detected by Pingoru
Nov 07, 2024, 04:11 AM UTC

Affected components

MySAU Customer Portal

Update timeline

  1. investigating Nov 07, 2024, 04:11 AM UTC

    Servers Australia are currently experiencing issues with SMS deliverability for two-factor authentication (2FA). Our team is actively working with our provider to restore this authentication method as soon as possible. In the meantime, please use our alternative 2FA options, such as email or time-based one-time password (TOTP), to access your account.

  2. resolved Nov 07, 2024, 07:22 AM UTC

    SMS two-factor authentication is operational.