Servers Australia incident

Reduced Capacity & Redundancy - Syncom SYD2

Servers Australia experienced a minor incident on November 7, 2024 affecting Network and SYD2, lasting 4h 47m. The incident has been resolved; the full update timeline is below.

Started: Nov 07, 2024, 07:35 PM UTC
Resolved: Nov 08, 2024, 12:23 AM UTC
Duration: 4h 47m
Detected by Pingoru: Nov 07, 2024, 07:35 PM UTC

Affected components

NetworkSYD2

Update timeline

identified Nov 07, 2024, 07:35 PM UTC

Engineers have been alerted to a path down between the Syncom SYD2 & Equinix SY3 facility. We have escalated this to our upstream provider and will await further updates. Because of the redundancy that we have in place, no services are currently affected. However, as we are now running on a single path, the Syncom SYD2 facility is operating at reduced capacity & redundancy. Further updates will be provided as event updates are provided from our upstream provider.
monitoring Nov 07, 2024, 07:44 PM UTC

The link has returned to operational and appears stable. We will be proceeding with obtaining information from our upstream provider on this incident.
resolved Nov 08, 2024, 12:23 AM UTC

This incident has been resolved.