Servers Australia experienced a major incident on November 15, 2024 affecting MySAU Customer Portal, lasting 13h 18m. The incident has been resolved; the full update timeline is below.
Affected components
MySAU Customer Portal
Update timeline
- investigating Nov 15, 2024, 10:02 AM UTC
Support tickets are currently unavailable and we hope to have their access resolved as soon as possible. Please do call our support line if you need urgent support. Any tickets currently lodged will still be worked on.
- monitoring Nov 15, 2024, 01:26 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 15, 2024, 11:21 PM UTC
The issue affecting the creation of support tickets has now been resolved.