Servers Australia incident

Phone System Disruption – Upstream Provider Issue

Minor Resolved View vendor source →

Servers Australia experienced a minor incident on April 30, 2025 affecting Phone Support, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Apr 30, 2025, 02:00 AM UTC
Resolved
May 01, 2025, 02:16 AM UTC
Duration
1d
Detected by Pingoru
Apr 30, 2025, 02:00 AM UTC

Affected components

Phone Support

Update timeline

  1. identified Apr 30, 2025, 02:00 AM UTC

    We are currently experiencing disruptions with our phone systems due to issues with an upstream provider. If you are unable to reach us via phone, please submit a support case at MySAU.com.au for assistance.

  2. monitoring May 01, 2025, 01:21 AM UTC

    All affected phone services have been restored, and we are actively monitoring system performance to ensure continued stability. If you have any further issues reaching Servers Australia by phone please raise a support case via the MySAU.com.au portal.

  3. resolved May 01, 2025, 02:16 AM UTC

    This incident has been resolved.