ServerBase AG incident

Repeated password prompts in Outlook (Exchange)

Resolved after 7 days 7 hours, affecting Hosted Exchange, on October 16, 2026.

investigating Oct 16, 2026, 07:18 AM UTC

Störung: Wiederholte Kennwortabfrage in Outlook (Exchange) Aktuell kommt es zu Problemen mit Exchange. In Outlook erscheint die Kennwortabfrage mehrmals hintereinander. Nach etwa fünfmaliger Eingabe wird die Verbindung in der Regel erfolgreich hergestellt. Wir analysieren das Problem derzeit und informieren Sie über diesen Kanal, sobald uns neue Erkenntnisse vorliegen. Wir danken Ihnen für Ihr Verständnis. Incident: Repeated password prompts in Outlook (Exchange) We are currently experiencing issues with Exchange. Outlook is repeatedly prompting users for their password. After entering it approximately five times, the connection is usually established successfully. We are investigating the issue and will provide updates via this channel as soon as we have more information. Thank you for your patience.

Started
Oct 16, 2026, 07:18 AM UTC
Resolved
Oct 23, 2026, 02:23 PM UTC
Duration
7d 7h
Detected by Pingoru
Oct 16, 2026, 07:18 AM UTC

Affected components

Hosted Exchange

Update timeline

  1. investigating Oct 16, 2026, 07:18 AM UTC

    Störung: Wiederholte Kennwortabfrage in Outlook (Exchange) Aktuell kommt es zu Problemen mit Exchange. In Outlook erscheint die Kennwortabfrage mehrmals hintereinander. Nach etwa fünfmaliger Eingabe wird die Verbindung in der Regel erfolgreich hergestellt. Wir analysieren das Problem derzeit und informieren Sie über diesen Kanal, sobald uns neue Erkenntnisse vorliegen. Wir danken Ihnen für Ihr Verständnis. Incident: Repeated password prompts in Outlook (Exchange) We are currently experiencing issues with Exchange. Outlook is repeatedly prompting users for their password. After entering it approximately five times, the connection is usually established successfully. We are investigating the issue and will provide updates via this channel as soon as we have more information. Thank you for your patience.

  2. resolved Oct 23, 2026, 02:23 PM UTC

    Resolved

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