Sentinel experienced a notice incident on November 17, 2025 affecting Telephone System, lasting 3h. The incident has been resolved; the full update timeline is below.
Affected components
Telephone System
Update timeline
- investigating Nov 17, 2025, 10:42 AM UTC
We are aware of an issue with the VoIP and are not hearing inbound/outbound calling. We are in contact with the 3rd party to resolve this promptly.
- identified Nov 17, 2025, 10:59 AM UTC
Our supplier has identified the issue and is looking to implement the fix. We will continue to monitor and update through tickets raised through support.
- identified Nov 17, 2025, 11:16 AM UTC
Some customers may experience delays on calls while we clear a backlog of SIP messages.
- monitoring Nov 17, 2025, 11:39 AM UTC
Some services have been restored and are slowly returning to normal service. We are continuing the status of the phones.
- resolved Nov 17, 2025, 01:43 PM UTC
The issue has been resolved, and service is back to normal.