Resolved after 3 hours, affecting Telephone System, on November 17, 2025.
Some services have been restored and are slowly returning to normal service. We are continuing the status of the phones.
Affected components
Update timeline
- investigating Nov 17, 2025, 10:42 AM UTC
We are aware of an issue with the VoIP and are not hearing inbound/outbound calling. We are in contact with the 3rd party to resolve this promptly.
- identified Nov 17, 2025, 10:59 AM UTC
Our supplier has identified the issue and is looking to implement the fix. We will continue to monitor and update through tickets raised through support.
- identified Nov 17, 2025, 11:16 AM UTC
Some customers may experience delays on calls while we clear a backlog of SIP messages.
- monitoring Nov 17, 2025, 11:39 AM UTC
Some services have been restored and are slowly returning to normal service. We are continuing the status of the phones.
- resolved Nov 17, 2025, 01:43 PM UTC
The issue has been resolved, and service is back to normal.
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