Resolved after 21 hours 33 minutes, affecting Telephone System, on January 12, 2026.
This issue is now resolved and all services are now operational. Do let us know if there are any further VoiP issues.
Affected components
Update timeline
- investigating Jan 12, 2026, 11:44 AM UTC
We are currently investigating an issue of reported issues with the Callswitch dashboard and inbound & outbound calls not functioning.
- monitoring Jan 12, 2026, 11:52 AM UTC
A fix has been implemented and we are beginning to see traffic return to normal and services resuming across the board. We will update again within 15 minutes.
- monitoring Jan 12, 2026, 11:52 AM UTC
We are continuing to monitor for any further issues.
- monitoring Jan 12, 2026, 12:10 PM UTC
There is still some reported intermitance with the dashboard and some reports of calls not working but services are restoring, we are continuing to monitor the issue.
- resolved Jan 13, 2026, 09:18 AM UTC
This issue is now resolved and all services are now operational. Do let us know if there are any further VoiP issues.
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