Sentinel experienced a major incident on January 12, 2026 affecting Telephone System, lasting 21h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 12, 2026, 11:44 AM UTC
We are currently investigating an issue of reported issues with the Callswitch dashboard and inbound & outbound calls not functioning.
- monitoring Jan 12, 2026, 11:52 AM UTC
A fix has been implemented and we are beginning to see traffic return to normal and services resuming across the board. We will update again within 15 minutes.
- monitoring Jan 12, 2026, 11:52 AM UTC
We are continuing to monitor for any further issues.
- monitoring Jan 12, 2026, 12:10 PM UTC
There is still some reported intermitance with the dashboard and some reports of calls not working but services are restoring, we are continuing to monitor the issue.
- resolved Jan 13, 2026, 09:18 AM UTC
This issue is now resolved and all services are now operational. Do let us know if there are any further VoiP issues.