Sense experienced a notice incident on October 10, 2023 affecting Sense Chatbot and Sense AI and 1 more component, lasting 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 10, 2023, 06:33 PM UTC
We are currently seeing increased reports of the Sense AI app is giving an error when attempting to generate a message for intermittent users. Our team is actively investigating this and we'll provide updates as we receive them
- investigating Oct 10, 2023, 09:30 PM UTC
Our team is still actively investigating this error when attempting to generate AI messages through Sense products We'll provide an update as soon as we receive more information
- investigating Oct 10, 2023, 11:09 PM UTC
Our team has reported Sense AI and Chatbot issues have subsided. We expect systems should be fully functional at this point. This outage is now being moved to the “monitoring” stage to confirm the recent changes before officially declaring as resolved.
- monitoring Oct 10, 2023, 11:11 PM UTC
Our team has reported Sense AI and Chatbot issues have subsided. We expect systems should be fully functional at this point. This outage is now being moved to the “monitoring” stage to confirm the recent changes before officially declaring as resolved.
- resolved Oct 10, 2023, 11:30 PM UTC
After monitoring the affected components, we are seeing everything operational, and all products functioning as expected. If you believe you are still experiencing issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new or [email protected]