Sense experienced a critical incident on June 5, 2024 affecting Sense Chatbot, lasting 2h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 05, 2024, 03:57 PM UTC
We have received reports of issues with Sense Chatbots failing to load. Our team is actively investigating and will provide updates as soon as we have more information
- monitoring Jun 05, 2024, 05:18 PM UTC
We have confirmed that we are seeing all chatbots affected load correctly once more. Our team is continuing to monitor to ensure this does not recur. If any issues persist, please report to our support team at https://support.sensehq.co/hc/en-us
- resolved Jun 05, 2024, 06:03 PM UTC
After monitoring, we have confirmed we are seeing stability across all Sense Chatbots as expected. If you believe you are still experiencing this issue, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us